22ok Privacy Policy — How We Handle Your Data
Your privacy matters to us. This policy explains exactly what personal information 22ok collects, how we use it, and how we keep it safe for every player in Bangladesh.
Introduction
This Privacy Policy ("Policy") describes how 22ok ("we", "us", "our") collects, uses, stores, and protects personal information relating to individuals ("you", "your") who access or use the 22ok platform at 22ok.today, including all associated games, betting services, payment facilities, and customer support channels. By registering an account with 22ok or by continuing to use the platform, you confirm that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein.
22ok is committed to protecting your privacy and handling your personal data with transparency and care. We do not sell your personal data to third parties. We collect only the information that is necessary for us to provide you with a safe, fair, and fully functional gaming and betting experience on our platform.
Information We Collect
22ok collects personal information from you in several ways: directly when you register or update your account, automatically when you use the platform, and from third-party payment processors when you make a deposit or withdrawal. The categories of personal data we may collect are set out below.
Full name, date of birth, username, and government-issued ID details when required for KYC verification.
bKash, Nagad, Rocket, or bank account numbers used for deposits and withdrawals. We do not store full card numbers.
Mobile number and email address used to register and communicate with you about your account.
Bet history, game sessions, wager amounts, win and loss records, and bonus usage across all 22ok games and betting markets.
IP address, browser type, device type, operating system, and session timestamps collected automatically when you use the platform.
Records of your communications with the 22ok support team, including chat logs and any documents you share to resolve account issues.
How We Use Your Information
22ok uses your personal data only for the purposes described in this Policy. We do not use your data for purposes that are incompatible with those described below without first obtaining your consent. The primary purposes for which we process your personal data are:
We use your identity and contact data to create and maintain your 22ok account, verify your identity and age, process your deposits and withdrawals via bKash, Nagad, and Rocket, and provide you with access to all games and betting markets available on the platform.
We use technical data, financial data, and gaming data to detect and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct. We are required by applicable anti-money laundering regulations to retain transaction records and to verify the identity of players above certain transaction thresholds. We also use your data to enforce our Terms and Conditions and to comply with any lawful requests from regulatory authorities.
We use your gaming history and account activity data to monitor for signs of problem gambling, to enforce deposit and loss limits you set on your account, and to identify players who may need to be offered self-exclusion or support resources. This processing is carried out in the interests of player welfare and is an integral part of 22ok's responsible gaming programme.
We use your contact data to send you transactional communications (such as deposit confirmations, withdrawal notifications, and account security alerts) and, where you have given consent, to send you promotional communications about bonuses, new games, and seasonal offers such as BPL season promotions or Eid offers. You may opt out of promotional communications at any time by contacting support.
Sharing Your Information
22ok does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with carefully selected third parties in the following limited circumstances: payment processing partners (bKash, Nagad, Rocket) to facilitate your transactions; identity verification and KYC service providers; fraud detection and anti-money laundering compliance partners; and IT infrastructure and hosting providers who support the operation of the 22ok platform.
All third-party service providers who process personal data on behalf of 22ok are required to do so only on our documented instructions, to maintain appropriate security measures, and to comply with applicable data protection obligations. We do not permit our service providers to use your personal data for their own independent purposes.
22ok may also disclose your personal data to law enforcement, regulatory bodies, or other governmental authorities where we are required to do so by law, or where we reasonably believe that disclosure is necessary to protect the rights, property, or safety of 22ok, its players, or any other person. In such cases, we will disclose only the minimum amount of data necessary to satisfy the relevant legal requirement.
Cookies and Tracking Technologies
22ok uses cookies and similar tracking technologies to operate the platform, remember your session preferences, maintain your login state, and analyse how the site is used so that we can improve it. Cookies are small text files stored on your device when you visit a website. Some cookies are essential for the platform to function (for example, session cookies that keep you logged in). Other cookies help us understand how players use the site so we can improve performance and user experience.
Most web browsers are set to accept cookies by default. You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. Please note that disabling essential cookies may affect the functionality of the 22ok platform and may prevent you from accessing certain features, including account login and game play. 22ok does not use cookies to track your activity on third-party websites outside of the 22ok platform.
Data Security
22ok takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL (Secure Sockets Layer) encryption for all data transmitted between your browser and our servers, secure data storage with access controls limited to authorised personnel, and regular internal security reviews of our systems and processes.
While 22ok implements strong security measures, no method of transmission over the internet is 100% secure. We strongly recommend that you protect your account by choosing a strong, unique password, keeping your login credentials confidential, and logging out of your account after each session, particularly if you are using a shared or public device.
Data Retention
22ok retains your personal data for as long as your account remains active and for a period of up to seven years following account closure, in order to comply with our legal and regulatory obligations, including anti-money laundering record-keeping requirements. Gaming and transaction records may be retained for longer periods where required by applicable law or regulation. Where personal data is no longer required for any lawful purpose, we will securely delete or anonymise it. If you request account closure, we will process the request in accordance with our account closure procedure and retain only the data we are legally required to keep.
Your Data Rights
As a player on the 22ok platform, you have rights in relation to your personal data. To exercise any of the rights listed below, please contact our support team through the channel available on the site. We will respond to all requests within a reasonable timeframe. Please note that some rights may be limited where we are required by law to retain or process your data.
You have the right to request a copy of the personal data we hold about you, including the categories of data, the purposes for which it is processed, and the recipients to whom it has been disclosed.
You have the right to request that we correct any inaccurate personal data we hold about you, or complete any incomplete data. You may also update many of your account details directly through your account settings.
You have the right to request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent and no other lawful basis applies, or where the data has been unlawfully processed. This right is subject to our legal retention obligations.
You have the right to object to our processing of your personal data for direct marketing purposes at any time. Where we process your data based on our legitimate interests, you may also object to that processing, though we may be able to demonstrate compelling grounds that override your interests in certain circumstances.
Children and Minors
22ok is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not register an account or use this platform. If we become aware that we have collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account.
Parents and guardians who believe their child may have registered an account on 22ok without authorisation are encouraged to contact our support team immediately. We will investigate the matter promptly and take all appropriate action including account closure and data deletion.
Changes to This Privacy Policy
22ok may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes to this Policy, we will update the "Last Updated" date at the top of the page and, where appropriate, notify registered players via the contact details held on their account. Your continued use of the 22ok platform following any update constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 22ok handles your personal data, please contact our support team through the support channel available on the site. We take all privacy enquiries seriously and aim to respond promptly. You may also reach us at the following email address:
[email protected] — please allow up to 24 hours for email responses. For urgent account or data matters, use the live support channel on the site for a faster response.
We take your privacy seriously. Explore the platform with confidence, or read more about how we keep your gaming experience fair and secure.